Consulting, Advisory and Coaching
Consulting, Advisory and Coaching Overview
Fox ITSM Consulting, Advisory and Coaching services have assisted many clients improve their capabilities. We take a pragmatic, human-centric results-oriented approach applying over 25 man years of knowledge of how people, process and technology enable and improve Service Governance, Design and Management.
- Deploy our unique consulting services & implementation toolkits decreasing transformation adoption time.
- Tailor engagements to address key business concerns and objectives.
- Incorporate Best Practice Frameworks and standards as required to enable your outcomes.
We begin by discussing and understanding exactly what your objectives and outcomes are, what they look like, feel like and how you describe them and why they are important.
We then gain an understanding of your current enablers such as practices and procedures, policies, systems, data, infrastructure, team skills, organisational structure with our Assessment services.
We then work with you to design, develop and streamline the necessary enablers using our unique best practice Process Design and Implementation Services or our world class Coaching and Advisory Service.
Our focus then moves to ensuring you have the appropriate tools and technologies to enable your people and processes to achieve their stated goals and objectives.
The result is a tailored and customised, results orientated approach to improvement.
Coachng and Advisory Services
Best Practice Health Checks and Improvement
Fox ITSM Best Practice Health Checks and Improvement Plans provide an independent, objective view of an organisation’s IT Governance & Management effectiveness and capability. The approach enables the production of a comprehensive report and improvement plan that underpins the achievement of specified objectives using best practices such as ITIL®, COBIT®, Agile, Design Thinking as required.
Process Optimisation
Fox ITSM recognises that in today’s world it is critical that processes and ways of work are well designed and accurately represent, enable and support the services and products you provide. Our Fox ITSM consultants work hand-in-hand with you and your teams to review, re-design and improve process efficiency and quality. We assist by identifying improvement areas relating to the way processes are currently being executed and engineer an improved way of carrying out the process.
Human Typology Services
The Fox ITSM Human Typology Investigation (HTI) service is a human centric personality typing investigation that enables you to gain a deeper understanding and insight into an individual or team. This can lead to improved communication, enhanced collaboration, stronger relationships, and ultimately, better team performance.
Coaching & Advisory Services
We provide our advisory and coaching services based on the CLARKS Coaching Model™ which was developed and created by Ian and Yolande Clark. They have over 50 combined years experience coupled with numerous industry certifications, and it is based on this experience that the approach was crafted exclusively for our clients.