SIAM® Professional Certification
Capability Development
SIAM Professional Certification
SIAM is a world class, innovative operating model and framework (owned by Scopism and accredited by EXIN) that is ideal for organisations that utilise a number of internal functional units and/or external service providers to deliver and manage services.
The SIAM Professional Certification provides you with a practical understanding of how to apply and implement Service Integration and Management (SIAM) in accordance with international standards for SIAM, organisational structures for good governance and good management, roles and responsibilities of the SIAM organisation and the essential SIAM processes.
You will also learn about how to design and implement an integrated process approach of SIAM, the SIAM roadmap for implementation and the governance, management and operating model.
In multi-sourced operating environments services are provided using a combination of people, processes and technologies from a number of organizations, each with a range of contractual obligations and potentially different capabilities to deliver value. One way to address this challenge is through establishing an international standards based, discrete Service Integration and Management unit and system.
An effective SIAM system enables organizations to take advantage of the opportunity and flexibility of multi-sourcing to deliver integrated services to business units and their customers while ensuring good governance, operational management, risk management and regulatory compliance.
The main goal of Service Integration and Management is to coordinate internal and external suppliers and their services in a cost-effective way to achieve the end-to-end service levels needed to support the goals of the business functions.
This Certification adheres with a globally recognised and accredited course syllabus and certification process, governed by EXIN.
- Establish a governance framework based on SIAM practices;
- Perform an organization assessment to better determine and establish a plan and promote improvements;
- Determine the key elements to perform a SIAM implementation;
- Design and build up a SIAM model for different environments and organizations;
- Lead a SIAM implementation;
- Select different approaches to implement SIAM;
- Use organizational change management in order to boost the SIAM implementation;
- Improve the organization’s SIAM ecosystem at every stage;
- Manage and continuously improve multiple processes based on SIAM.
SIAM™ Professional is ideal for professionals who want to improve and extend their Service Integration and Management knowledge. This makes it very interesting for Service Managers and Practitioners, Service Provider Portfolio Managers, Process Managers, Project Managers and many others.
Attendees need to have attended and passed the SIAM Foundation Certification.
The SIAM professional exam is a 90-minute, 40 question, scenario based multiple-choice exam. You require 65% to pass the exam and attain the SIAM Professional Certification.
YOUR CERTIFICATION OPTIONS
The Self-Study option is the most cost effective and flexible approach to learning and certifying in your chosen qualification.
This option includes:
- A student manual/workbook containing all of the information (and more) you need to learn and absorb in your chosen subject or qualification.
- Handouts or supplementary materials that summarise key course topics or provide overviews of the framework or methodology you have chosen.
- Practice examinations that enable you to gain insight into the questions styles and test-your live exam readiness (where applicable).
- Official e-books provided from the owners/creators of the qualifications (applies to specific qualifications).
- An Exam voucher from the appropriate Examination Institute that is valid for 1 year and enables you to take the examination online at a time and place convenient for you.
- Once you have finished studying you can book a 1 hour online personal Q&A session with a Fox ITSM coach. Your coach is not only fully qualified in your chosen qualification but also has practical industry experience.
Pricing is provided on request. Request a quote from us using the quote request button below.
Team / Company events are for clients who have a group of 6 or more attendees who prefer to have a private course delivered:
- Online (e.g. via Zoom, Ms Teams), or
- In-person at your venue, or
- In-Person at one of our 5 star venues.
Team / Company events include the following:
- Private training online, in-person at our venue or yours at anytime throughout the year. We’ll agree the dates with you and your team.
- The ability to enhance the knowledge and capabilities of your team or function within your unique context.
- Ability to collectively learn and ideate as a cohesive unit.
- Digital course material, assignments and mock exams will be provided (as required).
- A qualified and experienced Fox ITSM coach facilitating the course or workshop.