SIAM® Foundation
Capability Development
SIAM Foundation Course
SIAM is ideal for internal or external service providers that use a number of functional units to provide services. The SIAM Foundation Course provides delegates with an understanding of Service Integration and Management (SIAM) in accordance with international standards for SIAM, organisational structures for good governance and good management, roles and responsibilities of the SIAM organisation and the essential SIAM processes. Delegates will learn about the integrated process approach of SIAM, the SIAM roadmap for implementation and the governance, management and operating model.
In multi-sourced operating environments services are provided using a combination of people, processes and technologies from a number of organizations, each with a range of contractual obligations and potentially different capabilities to deliver value. One way to address this challenge is through establishing an international standards based, discrete Service Integration and Management system.
An effective SIAM system enables organizations to take advantage of the opportunity and flexibility of multi-sourcing to deliver integrated services to business units and their customers while ensuring good governance, operational management, risk management and regulatory compliance. SIAM requires the planning, design, implementation, operation, monitoring and improvement of services, processes, controls and service providers. It requires the ability to enable service delivery, prompt detection of service events and quick response to service incidents. Operational targets must be set in the context of SIAM policy, service objectives, management obligations and alignment with the core values, objectives and strategic direction of the organization and its customers.
The main goal of Service Integration and Management is to coordinate internal and external suppliers and their services in a cost-effective way to achieve the end-to-end service levels needed to support the goals of the business functions.
Our course is delivered in accordance with an accredited course syllabus and certification process. It combines tutorials, examination advice & guidance, certified mock examinations and supplementary handouts.
- Introduction to Service Integration and Management (SIAM)
- Implementation Roadmap
- SIAM Roles and Responsibilities
- Practices
- Supporting Processes
- Challenges and Risks
- SIAM and other practices.
- SIAM Consultants and Management Consultants
- Service and Service Delivery Managers
- Project, Process and Programme Managers / owners
- Change Managers and Business Change Practitioner
- Commercial and Business Relationship Managers
- Solution Architects
Delegates will be issued with course workbooks, in-course hand-outs and other relevant material.
Although there are no pre-requisites for the SIAM Foundation course or for the examination, it is recommended that exam candidates complete an accredited training course before attempting the examination.
The SIAM foundation exam is a 60-minute, 40 question, multiple-choice exam. You require 65% to pass the exam and attain the SIAM Foundation Certification.
WAYS TO ATTEND
Cloud-Trainer DIY is the most cost effective approach to learning and certifying in your chosen qualification. A full suite of course material and an exam voucher mirroring exactly what you would receive if you attended one of our courses is provided and includes:
- A student manual/workbook containing all of the information (and more) you need to learn and absorb in your chosen subject or qualification.
- Course handouts or supplementary materials that summarise key course topics or provide overviews of the framework or methodology you have chosen.
- Practice examinations that enable you to gain insight into the questions styles and test-your live exam readiness (where applicable).
- Official e-books provided from the owners/creators of the qualifications (applies to specific courses/qualifications).
- Access to a Fox ITSM coach who is not only fully qualified in your chosen course but also has practical industry experience.
- An Exam voucher from the appropriate Examination Institute that is valid for 1 year and enables you to take the examination online at a time and place convenient for you.
Cloud-Trainer VIRTUAL enables you to attend a scheduled course (see dates below) via an online virtual classroom platform (e.g. Zoom, MS Teams). Our courses are interactive and facilitated by our highly experienced and accredited coaches. Digital course materials are provided and are yours to keep indefinitely. An Exam voucher from the appropriate Examination Institute will be issued to you during the course. The voucher is valid for 1 year and enables you to take the examination online at a time and place convenient for you.
Pricing is provided on request. Request a quote from us using the quote request button below.
Class-Trainer PRIVATE is our bespoke offering to clients who have a group of 6 or more attendees who prefer to have a private course delivered:
- Online (e.g. Zoom, Ms Teams), or
- In-person at your venue, or
- In-Person at one of our 5 star venues.
Class-Trainer PRIVATE events include the following:
- Private training online, in-person at our venue or yours at anytime throughout the year. We’ll agree the dates with you and your team.
- The ability to enhance the knowledge and capabilities of your team or function within your unique context.
- Ability to collectively learn and ideate as a cohesive unit.
- Digital course material, assignments and mock exams will be provided (as required).
- A qualified and experienced Fox ITSM coach facilitating the course or workshop.