Service Integration and Management (SIAM)
Capability Development
Service Integration and Management (SIAM)
SIAM is a world class, innovative operating model and methodology (owned by Scopism and accredited by EXIN) that is ideal for internal or external service providers that use a number of functional units to provide services.
Service Integration and Management (SIAM) skills and knowledge are becoming a must have requirement as more and more companies choose to source providers of their IT systems to various internal and external providers, to optimise their company processes, services and products.
SIAM provides governance, integration and end to end coordination to ensure the customer organisation gets maximum value from its service providers.
SIAM is an established approach to managing multiple suppliers of information technology services and integrating them to provide a single business-facing IT organisation/service provider.
The main goal of Service Integration and Management (SIAM) is to coordinate internal and external suppliers and their services in a cost-effective way to achieve the end-to-end service levels needed to support the goals of the business units and functions.
SIAM training and certifications are universally recognized by employers as demonstration of a high level of expertise and credibility for individuals and in turn the organizations that employ them. These achievements reflect Fox ITSM’s commitment to providing our customers with quality skills development, enablement, training and certification solutions that demonstrate exceptional depth and breadth.
SIAM is ideal for internal or external service providers that use a number of functional units to provide services. The SIAM Foundation Certification provides delegates with an understanding of:
- Service Integration and Management (SIAM) in accordance with international standards for SIAM.
- Organisational structures for good governance and good management.
- Roles and responsibilities of the SIAM organisation and the essential SIAM processes.
- The integrated process approach of SIAM
- The SIAM roadmap for implementation.
- The SIAM Governance, management and operating model.
