Advisory & Coaching
Process Optimisation Service
The Fox ITSM Process Optimisation experts recognise that in today’s world it is critical that processes and professional competencies are well designed and accurately represent, enable and support services and products.
Our expert Fox ITSM coach will work hand-in-hand with you and your teams to review, re-design (where necessary) and improve, resulting in the required improvement and the respective outcomes.
We assist by identifying improvement areas relating to the way processes are currently being performed and engineer an improved way of carrying out the processes. Fox ITSM leverage the Process model (See Diagram to the Right) to ensure all process elements are covered in any design or engineering activity
Process Toolkits
Where required Fox ITSM will utilise and provide our Process Design toolkits that assist in the design and management of IT Governance and Service Management processes and the implementation of Service Management tools. Based on industry recognised best practice, incorporating related standards and methodologies where necessary, we provide customisable toolkits onto which organisations can map and build their own competencies.
Artefacts are combined to illustrate the various process elements that provide a reference that can be easily accessed, maintained and understood.
There are no expensive annual license fees – just a once off cost. Our toolkits utilise software that most organisations will already possess and can easily use i.e. MS Word, Excel and visio.
A key accelerator on the process implementation path (whilst at the same time helping to reduce costs) is the use of the included documents and templates, such as: Service Level Agreement, Operational Level Agreement, Service Catalogue, Availability Plan, Capacity Plan, ISO20000 policies, example job descriptions, metrics & KPIs, etc.