Consulting, Advisory and Coaching Services
Consulting, Advisory and Coaching Overview
Fox ITSM Consulting, Advisory and Coaching Services have assisted many clients improve their capabilities. We take a pragmatic, human-centric results-oriented approach applying over 30 man years of knowledge of how people, process and technology enable and improve Service Governance, Design and Management.
- Deploy our unique consulting services & implementation toolkits decreasing transformation adoption time.
- Tailor consulting engagements to address key business concerns and objectives.
- Incorporate Best Practice Frameworks and standards as required to enable your outcomes.
At our core we believe in simply making a difference and having a positive impact on you, your team, your organisation and your unique outcomes and objectives.
All of our Consulting, Advisory and Coaching engagements are overseen by our Director Ian Clark who has over 25 years of global experience and is a well established member of the Service Management and Governance community.
Setting objectives and a clear "why" for an engagement ensures alignment, focus, and measurable results. It helps define expectations, prevents scope creep, and allows for efficient resource allocation.
A clear "why" fosters stakeholder buy-in, motivates teams, and guides decision-making. It also provides a framework for evaluating success and making adjustments if necessary. Ultimately, it leads to more effective outcomes, better communication, and long-term value for both you, the client and our consultant.
Obtaining a baseline understanding of a situation is crucial because it provides a clear starting point for analysis and decision-making.
It helps identify the current state, key challenges, and opportunities, enabling more effective goal-setting and improvement development.
A baseline also allows for measuring progress and evaluating the success of interventions. Without it, solutions may be misaligned, and improvements hard to quantify, leading to inefficiencies and missed opportunities. It ensures informed, targeted, and impactful actions.
As an example we would work with you to gain an understanding of your current enablers such as practices and procedures, policies, systems, data, infrastructure, team skills, organisational structure etc. with our Health Check and Improvement Service.
We then work with you to design, develop and streamline the necessary enablers using our unique best practice Process Optimisation and/or our world class Coaching and Advisory Service.
The perfect outcome of a Fox ITSM engagement is the achievement of clear, measurable goals that align with your objectives.
You would have gained valuable insights, actionable recommendations, and effective solutions that address key challenges.
There’s a noticeable improvement in performance, efficiency, or profitability, with sustainable results. Stakeholders are satisfied, and the organisation is empowered to maintain progress independently.
A Fox ITSM Consultant/Advisor delivers value that exceeds expectations, fostering a strong, ongoing relationship for future collaboration.
Services
Best Practice Health Checks and Improvement
Fox ITSM Best Practice Health Checks and Improvement Plans provide an independent, objective view of an organisation’s IT Governance & Management effectiveness and capability. The approach enables the production of a comprehensive report and improvement plan that underpins the achievement of specified objectives using best practices such as ITIL®, COBIT®, Agile, Design Thinking as required.
Process Optimisation
Fox ITSM recognises that in today’s world it is critical that processes and ways of work are well designed and accurately represent, enable and support the services and products you provide. Our Fox ITSM consultants work hand-in-hand with you and your teams to review, re-design and improve process efficiency and quality. We assist by identifying improvement areas relating to the way processes are currently being executed and engineer an improved way of carrying out the process.
Human Typology Services
The Fox ITSM Human Typology Investigation (HTI) service is a human centric personality typing investigation that enables you to gain a deeper understanding and insight into an individual or team. This can lead to improved communication, enhanced collaboration, stronger relationships, and ultimately, better team performance.
Coaching & Advisory Services
We provide our advisory and coaching services based on the CLARKS Coaching Model™ which was developed and created by Ian and Yolande Clark. They have over 50 combined years experience coupled with numerous industry certifications, and it is based on this experience that the approach was crafted exclusively for our clients.
