ITIL® 4 Foundation
Capability Development
ITIL 4 Foundation Course
This ITIL 4 Foundation Certification Course is fully accredited with Axelos and Peoplecert. It is the entry level qualification and is therefore designed as an introduction to ITIL 4.
ITIL 4 is the acronym for Information Technology Infrastructure Library comprising a set of best practices for managing IT services. It offers a practical framework that focuses on the identification, planning, delivery, and support of IT services to the core business functions of an organisation. Implementing ITIL leads to greater visibility of IT costs, better asset utilisation, reduced costs, and higher customer satisfaction.
ITIL 4 enables you to understand a modern way to look at IT Service Management through as an example, the ITIL Service Value System (SVS). ITIL 4 offers an evolved view of a Service Value System (SVS) and provides a holistic end-to-end view of what it means to contribute to business value. It also integrates concepts from methods such as Organisational Change Management (OCM), Agile and Design Thinking.
Our course is delivered in accordance with an accredited course syllabus and certification process. It combines tutorials, examination advice & guidance, certified mock examinations and supplementary handouts.
- The seven Guiding Principles of ITIL 4
- ITIL’s new Service Value System & Service Value Chain
- Four dimensions of Service Management
- The 34 ITIL practices, with a specific focus on 18 practices
- Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value
- Individuals who require a basic understanding of the ITIL 4 framework and how it may be used to enhance the quality of IT service management within an organization.
- Anyone working in IT looking for IT Service Management education and an understanding of how to provide business value.
- Individuals seeking progress toward further ITIL 4 qualifications in IT Service Management for which the ITIL 4 Foundation is a prerequisite.
Although there are no pre-requisites for the ITIL 4 Foundation course or for the examination, it is recommended that exam candidates complete an accredited training course before attempting the examination.
It is important that any interested parties to be aware that all ITIL training courses are always and only offered together with the respective exam which is included in the training price. |
Delegates will be issued with course workbooks, in-course hand-outs and other relevant material.
There are no specific pre-reading requirements.
The qualification is based on a 1-hour closed-book examination of 40 multiple choice questions. The pass mark required to certify is 26/40 (65%). Successful delegates will be awarded the ITIL 4 Foundation Certificate in IT Service Management.
It is important that any interested parties to be aware that all ITIL training courses are always and only offered together with the respective exam which is included in the training price.
WAYS TO ATTEND
Cloud-Trainer DIY is the most cost effective approach to learning and certifying in your chosen qualification. A full suite of course material and an exam voucher mirroring exactly what you would receive if you attended one of our courses is provided and includes:
- A student manual/workbook containing all of the information (and more) you need to learn and absorb in your chosen subject or qualification.
- Course handouts or supplementary materials that summarise key course topics or provide overviews of the framework or methodology you have chosen.
- Practice examinations that enable you to gain insight into the questions styles and test-your live exam readiness (where applicable).
- Official e-books provided from the owners/creators of the qualifications (applies to specific courses/qualifications).
- Access to a Fox ITSM coach who is not only fully qualified in your chosen course but also has practical industry experience.
- An Exam voucher from the appropriate Examination Institute that is valid for 1 year and enables you to take the examination online at a time and place convenient for you.
Cloud-Trainer VIRTUAL enables you to attend a scheduled course (see dates below) via an online virtual classroom platform (e.g. Zoom, MS Teams). Our courses are interactive and facilitated by our highly experienced and accredited coaches. Digital course materials are provided and are yours to keep indefinitely. An Exam voucher from the appropriate Examination Institute will be issued to you during the course. The voucher is valid for 1 year and enables you to take the examination online at a time and place convenient for you.
Course Schedule
Duration | Start Date | End Date | Delivery Platform |
2 Days | Tue 23 Jan 2024 | Wed 24 Jan 2024 | MS Teams |
2 Days | Tue 13 Feb 2024 | Wed 14 Feb 2024 | MS Teams |
2 Days | Thur 14 Mar 2024 | Fri 15 Mar 2024 | MS Teams |
2 Days | Tue 9 Apr 2024 | Wed 10 Apr 2024 | MS Teams |
2 Days | Wed 15 May 2024 | Thur 16 May 2024 | MS Teams |
2 Days | Thur 13 Jun 2024 | Fri 14 Jun 2024 | MS Teams |
2 Days | Tue 16 Jul 2024 | Wed 17 Jul 2024 | MS Teams |
2 Days | Thur 15 Aug 2024 | Fri 16 Aug 2024 | MS Teams |
2 Days | Tue 17 Sep 2024 | Wed 18 Sep 2024 | MS Teams |
2 Days | Tue 8 Oct 2024 | Wed 9 Oct 2024 | MS Teams |
2 Days | Tue 19 Nov 2024 | Wed 20 Nov 2024 | MS Teams |
2 Days | Tue 3 Dec 2024 | Wed 4 Dec 2024 | MS Teams |
Pricing is provided on request. Request a quote from us using the quote request button below.
Class-Trainer PRIVATE is our bespoke offering to clients who have a group of 6 or more attendees who prefer to have a private course delivered:
- Online (e.g. Zoom, Ms Teams), or
- In-person at your venue, or
- In-Person at one of our 5 star venues.
Class-Trainer PRIVATE events include the following:
- Private training online, in-person at our venue or yours at anytime throughout the year. We’ll agree the dates with you and your team.
- The ability to enhance the knowledge and capabilities of your team or function within your unique context.
- Ability to collectively learn and ideate as a cohesive unit.
- Digital course material, assignments and mock exams will be provided (as required).
- A qualified and experienced Fox ITSM coach facilitating the course or workshop.